This policy applies only to personal information processed by or on behalf of ProductVortex Sales (ProductVortex).
About us and how to contact us
We are ProductVortex Sales (ProductVortex). You can contact us at firstname.lastname@example.org.
What personal information do we collect, why, and what are your rights?
We collect information from you when you visit our website, purchase something from us, contact us by telephone or email or receive a communication from us. The provision of information to us is voluntary; however, if you do not provide us with Transaction information or Preference information, we may not be able to fulfil your order or provide you with updates.
|Category of personal data||Examples of your personal data|
|Contact information||Name, Address, Email Address, Telephone Number|
|Transaction information||Contact information, together with purchase details, delivery details, payment details, any communications we have about your purchase|
|Legal information||Fraud checks or flags raised about your transactions, payment card refusals, complaints|
|Preference information||Your marketing preferences, your account settings including any default preferences, any preferences we have observed, such as the types of offers that interest you, or the areas of our website that you visit|
|Communications||Communications we may have with you, whether relating to a transaction or not. Please note that we record calls to our customer services team|
|Voluntary information||Any voluntary information you provide us with, such as your date of birth, gender, favourite teams or players, responses to surveys or competition entries|
|Observed information||Details of your online browsing activities on our website, such as the pages, products or areas of our website that you visit, or which link has brought you to our website from our email communications or other websites This information may be identifiable to you because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website. This will also collect the geographic region which your device reports to us that you are located in.|
We use the data we collect about you for various purposes. European data protection legislation sets out specific “lawful bases” for processing personal data. The tables below set out under which basis we process different information about you and explains the purpose of that processing. It also sets out the specific rights you have in respect of that processing, which may depend on the basis we process it for.
|Lawful basis and purpose||What personal data do we use?||Specific rights you may request|
Exercising your rights
You may exercise any of the rights outlined above by emailing email@example.com.
Please contact us if you have any concern about how your personal information is processed at firstname.lastname@example.org and we will try to resolve your concerns. However, if you consider that we are in breach of our obligations under data protection laws, you may lodge a complaint with the Information Commissioner’s Office.
Who do we share personal information with and where are they?
As set out above, we share your personal data with ProductVortex, whose brand we are licensed to use in the provision of this website and the products sold on it.
We will also share your personal data with our service providers. We will have in place an agreement with our service providers (including ProductVortex and Third Parties, who provide some services for us) which will restrict how they are able to process your personal information and require them to keep it secure. We use some service providers directly in the fulfilment of your orders, for example for personalisation services, or where products are shipped directly from the manufacturer. We may also use service providers in less direct ways, such as in the provision of our payment and finance systems, fraud verification. If any service provider is based outside of the European Economic Area, we will ensure that the provider is either a current subscriber to the EU/US Privacy Shield, or we have an appropriate contract for the international transfer of personal information with them.
Our website also contains scripts from Third Party affiliates who will gather observed information about you in order to verify referrals from third party advertising. We do not process this information but it is collected directly by them and processed in accordance with their privacy policies.
We may share any of your personal data with a prospective purchaser or purchaser of any part of our business, on the basis of our legitimate interests and the interests of our purchaser, so that they can appropriately value the business and assess any risks and continue doing business with you after the acquisition.
We may also share your personal data where we are obliged by law to do so, or where we reasonably conclude that it is necessary for defending, exercising or establishing our legal rights.
How long do we keep your information for?
We will only retain your personal information for the purposes set out in the policy and for as long as we have a legal or business requirement to do so. By law, different retention periods apply for to different types of records and data, however the longest we will normally hold any personal data is 10 years from the date of your last transaction, for taxation, accounting and risk management purposes. This may be extended in the event of a query, investigation or dispute until fully resolved.